Thank you for booking your stay with us. We aim to make your experience seamless and enjoyable.
Please read our Refund & Returns Policy carefully before making payment.
1. Bookings & Payment
All bookings are confirmed only once a 50% deposit (payable via EFT) has been received.
The outstanding balance must be paid no later than 7 days before check-in, unless otherwise agreed in writing.
Failure to pay the outstanding balance may result in automatic cancellation of the booking without refund of the deposit.
2. Cancellations
All cancellation requests must be submitted in writing (e.g., via email or WhatsApp).
Cancellations made 30 days or more before arrival qualify for a full refund of the deposit and any balance paid.
Cancellations made 14–30 days before arrival qualify for a full refund of the balance and a 50% refund of the deposit.
Cancellations made within 14 days of arrival are non-refundable.
No refunds will be issued for:
- Late arrivals
- Early departures
- No-shows
3. Refunds
Approved refunds will be processed via EFT only to the same account from which payment was received.
Refunds will be paid within 7–10 working days once the cancellation has been confirmed.
Any applicable bank charges or transfer fees will be deducted from the refunded amount.
We do not offer refunds for:
- Change of mind
- Weather conditions
- Personal circumstances resulting in non-attendance within the 14-day period
4. Booking Amendments
Requests to change booking dates are subject to availability.
If the new dates fall within a period less than 14 days before arrival, the standard cancellation terms apply.
Rate differences for new dates (if any) remain payable by the guest.
5. Failure to Pay
If the balance is not paid by the required cut-off date, the booking may be cancelled automatically.
The original 50% deposit will not be refundable in such cases.
6. Security/Breakage Deposits
A refundable security deposit of R1 500 may be required and will be confirmed at the time of booking.
The deposit is held to cover any potential damages, missing items, or excessive cleaning.
Following check-out and inspection, the deposit will be refunded within 7–10 working days, provided the property is left in good condition.
Any necessary deductions will be communicated with an itemised summary before the refund is processed.
7. Force Majeure
No refund or compensation will be offered for cancellations or interruptions caused by events outside our reasonable control (e.g. natural disasters, water outages, pandemic lockdowns, etc.).
In such cases, alternative dates may be offered at our discretion.
8. Contact Us
For cancellations or refund queries, please contact:
Email: hartenbos@awalkaway.co.za
Phone: 082 310 4506 or 072 737 8038
By submitting payment, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.